Table 2.

Table 2 Comparison of Mean (Standard Deviation) Clinician Survey Responses of Portal Mail Non-Users and Users

Survey Item	Mean Portal Mail Non-Users (N = 21)	Mean Portal Mail Users (N = 12)
I have adequate means of communicating with my patients.	3.6 (±1.1)	3.7 (±1.0)
I have sufficient time during office hours to return phone messages	2.2 (±1.2)	1.8 (±0.8)
In communicating with patients by all means available to me, I am able to respond to their concerns within 24 h.	2.3 (±1.1)	2.5 (±1.2)
In communicating with patients by all means available to me, I am able to respond to their concerns within 48 h.	3.3 (±1.1)	3.3 (±0.9)
I am satisfied with the current means available to me to communicate with patients:	3.1 (±1.2)	2.9 (±1.0)
Telephone calls are an efficient means to communicate with patients outside of office visits:	3.8 (±0.7)	2.6 (±1.0)
Written letters to patients are an efficient means to communicate with patients outside of office visits:	3.5 (±1.1)	3.8 (±0.6)
Patients have adequate means to contact me outside of office visits:	3.8 (±0.8)	3.2 (±0.7)
Using currently available means of communication, I reliably receive messages from patients:	3.8 (±0.8)	3.4 (±0.7)
Patients have adequate means available to communicate with staff to complete administrative tasks such as medication refills and appointments:	3.6 (±0.9)	2.9 (±0.8)
Using portal mail to communicate with patients increases workload:	3.7 (±0.9)	2.7 (±1.2)
Adding portal mail to my current software used to care for patients is manageable:	2.4 (±1.0)	4.0 (±0.9)
I have adequate assistance from clinic staff to communicate with patients:	3.1 (±1.2)	2.8 (±1.1)
I am able to effectively and efficiently use the software available to me for clinical care (i.e., CPRS, vista imaging, care management):	4.0 (±0.6)	4.3 (±0.5)