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. 2009 Mar-Apr;16(2):187–195. doi: 10.1197/jamia.M2813

Table 3.

Table 3 Provider Utilization for Installation Practices

Provider Utilization, N (%) All Patients N = 3,054 PCP Managed Patients N = 1,689 Case Manager Managed Patients N = 1,365
Any action taken 2,534 (83.0) 1,228 (72.7) 1,306 (95.7)
Contact patient by letter 2,167 (71.0) 957 (56.7) 1,210 (88.6)
Returned/unmailed letters 167 (7.7) 22 (2.3) 145 (12.0)
Defer patient contact 367 (12.0) 271 (16.0) 96 (7.0)
Mammogram complete 180 (49.0) 111 (41.0) 69 (71.9)
Mammogram scheduled 17 (4.6) 15 (5.5) 2 (2.1)
Patient deceased 6 (1.6) 6 (2.2) 0 (0.0)
Informed refusal 77 (21.0) 57 (21.0) 20 (20.8)
Not eligible 9 (2.4) 8 (3.0) 1 (1.0)
Not my patient 28 (7.6) 27 (10.0) 1 (1.0)
Prior bilateral mastectomy 30 (8.2) 27 (10.0) 3 (3.1)
Other 20 (5.4) 20 (7.4) 0 (0.0)
No action taken 520 (17.0) 461 (27.3) 59 (4.3)

PCP = primary care physician.