| How do you rate the time it took for your call to be answered? |
4 (0.7) |
11 (1.9) |
112 (19.6) |
207 (36.3) |
229 (40.2) |
– |
7 (1.2) |
570 |
| Please rate the helpfulness of the call operator |
2 (0.4) |
9 (1.6) |
68 (11.9) |
246 (43.2) |
235 (41.2) |
– |
10 (1.8) |
570 |
| Please rate the extent to which you felt the call operator listened to you |
2 (0.4) |
14 (2.5) |
64 (11.2) |
215 (37.7) |
221 (38.8) |
– |
54 (9.5) |
570 |
| How do you rate the time it took for a health professional to call you back? |
7 (1.5) |
32 (6.8) |
108 (22.9) |
137 (29.0) |
157 (33.3) |
– |
31 (6.6) |
472* |
| How do you rate the length of your consultation with the health professional? |
14 (2.5) |
23 (4.0) |
116 (20.4) |
223 (39.1) |
170 (29.8) |
– |
24 (4.2) |
570 |
| Rate the thoroughness of the consultation |
18 (3.2) |
22 (3.9) |
75 (13.2) |
228 (40.0) |
201 (35.3) |
6 (1.1) |
20 (3.5) |
570 |
| Rate the accuracy of the diagnosis |
15 (2.6) |
24 (4.2) |
72 (12.6) |
211 (37.0) |
189 (33.2) |
30 (5.3) |
29 (5.1) |
570 |
| Rate the treatment you were given |
23 (4.0) |
19 (3.3) |
61 (10.7) |
175 (30.7) |
168 (29.5) |
87 (15.3) |
37 (6.5) |
570 |
| Rate the advice and information you were given |
20 (3.5) |
33 (5.8) |
63 (11.1) |
229 (40.2) |
196 (34.4) |
10 (1.8) |
19 (3.3) |
570 |
| Rate the warmth of the health professional's manner |
20 (3.5) |
15 (2.6) |
75 (13.2) |
186 (32.6) |
251 (44.0) |
6 (1.1) |
17 (3.0) |
570 |
| Rate the extent to which you felt listened to |
20 (3.5) |
27 (4.7) |
65 (11.4) |
204 (35.8) |
236 (41.4) |
4 (0.7) |
14 (2.5) |
570 |
| Rate the extent to which you felt things were explained to you |
20 (3.5) |
28 (4.9) |
65 (11.4) |
208 (36.5) |
217 (38.1) |
13 (2.3) |
19 (3.3) |
570 |
| Rate the respect you were shown |
19 (3.3) |
15 (2.6) |
59 (10.4) |
190 (33.3) |
268 (47.0) |
5 (0.9) |
14 (2.5) |
570 |
