Table 2.

Patients’ satisfaction with the interactive voice response system

Decision regarding continuation and reason	No. ( %) of patients n = 214*
Completed 3 mo follow-up	193 (85.4)†
Continued with the system after the study	164 (76.6)
Received clear, timely information	86 (40.2)
Believed the system was easier for clinic staff	53 (24.8)
Received clear information and had the option of speaking with clinic staff	22 (10.3)
Appreciated receiving reminder message	3 (1.4)
Did not continue with the system after the study	29 (13.6)
Missed personal contact	12 (5.6)
Instructions were confusing	7 (3.3)
Instructions were too fast	5 (2.3)
System had problems recognizing the patient’s answering machine and left incomplete messages	5 (2.3)

^*Except where indicated otherwise. The denominator of 214 represents the number of patients who were eligible to continue with the interactive voice response system.

^†Percentage based on a denominator of 226 patients.