Table 2. Predictors of patient satisfaction with the health system in 21 European Union countries, World Health Survey for 200325.
Predictor | OLS coefficient (SE)a |
---|---|
Patient experience by responsiveness domains | |
Autonomy | 0.11 (0.02)*** |
Choice | 0.18 (0.04)*** |
Communication | 0.08 (0.02)** |
Confidentiality | 0.12 (0.05) |
Dignity | 0.40 (0.12)*** |
Prompt attention | 0.24 (0.03)*** |
Quality of basic amenities | 0.61 (0.11)*** |
Patient expectations | |
Formal education | |
< 12b years | |
12 years | –9.3 × 10–4 (0.04) |
> 12 and < 17 years | –0.14 (0.04)*** |
17 years | 2.8 × 10–3 (0.04) |
National attribute | |
GDP per capita measured as PPP | 3.91 × 10–5 (0.00)*** |
Health status, self-reported | |
Very goodb | |
Good | –0.15 (0.04)*** |
Moderate | –0.28 (0.05)*** |
Bad | –0.29 (0.08)*** |
Very bad | –0.53 (0.14)*** |
Type of care by provider type | |
Governmentb | |
Privately operated | –0.12 (0.04)*** |
NGO | 0.08 (0.10) |
Other | 0.06 (0.08) |
Personality, feelings of sadness | |
Nob | |
Yes | –0.11 (0.03)*** |
Vignette score | |
Average | 0.02 (0.02)* |
Top percent | 2.2 × 10–3 (0.00)*** |
Bottom percent | –4.2 × 10–3 (0.00)** |
Coverage (immunization) | –0.1 (0.00)*** |
Constantc | 2.03 (0.29)*** |
R² | 17.5 |
n | 16 384 |
*P < 0.05; **P < 0.01; ***P < 0.001. GDP, gross domestic product; NGO, nongovernmental organization; OLS, ordinary least squares; PPP, purchasing power parity; R², proportion of the variation in satisfaction accounted for in the model; SE, standard error. a The full model is in Appendix A (available at: http://healthmetricsandevaluation.org/resources/pubs.html). b Reference category. c The constant is the intercept term. Data from the World Health Survey for 2003.25