Table 4.
Percentile Errors from Uncorrected Mode Effects of a Specified Magnitude
|
True Percentile of Hospital |
Range of Percentile Errors in for the Three True | ||||
|---|---|---|---|---|---|
| Uncorrected (Positive) Mode Effect In Hospital SD | Example of an HCAHPS Mode Effect of the Same Approximate Magnitude* | 50th Percentile | 25th Percentile | 5th Percentile | Percentiles Examined |
| 0.1 | 54 | 28 | 6 | 1–4 | |
| 0.2 | 58 | 32 | 7 | 2–8 | |
| 0.3 | 62 | 35 | 9 | 4–12 | |
| 0.4 | 66 | 39 | 11 | 6–16 | |
| 0.5 | 69 | 43 | 13 | 8–19 | |
| 0.6 | Hospital recommendation (telephone) | 73 | 47 | 15 | 10–23 |
| 0.7 | Nurse communication (telephone) | 76 | 51 | 17 | 12–26 |
| 0.8 | 79 | 55 | 20 | 15–30 | |
| 0.9 | Communication re: meds (telephone) | 82 | 59 | 23 | 18–34 |
| 1.0 | Discharge info (IVR) | 84 | 63 | 26 | 21–38 |
| 1.1 | Pain management (telephone) | 86 | 66 | 29 | 24–41 |
*
Top PMA-adjusted mode effects versus mail.
IVR, interactive voice response; SD, standard deviation.