Table 2.

Intra Item across Case Reliability and Mean of Items on the Communication Checklist

Items on the Communication Checklist (n = 14 OSCE stations)	Mean		Cronbach's alpha
	PE	SP	PE	SP
1. The doctor wanted to understand how patients saw things	3.71	3.94	0.42	0.33
2. The doctor usually sensed what the patient was feeling	3.71	3.92	0.50	0.52
3. The doctor just took no notice of some things that the patient felt or thought†	3.72	3.60	0.23	026
4. The doctor's response to the patient was so fixed that the patient didn't really get through to him/her†	3.73	3.53	0.41	0.13
5. The doctor treated patient with respect and courtesy	4.29	4.40	0.25	0.20
6. The patient was able to explain his/her problem to the doctor as fully as needed	3.60	3.94	0.26	0.23
7. The doctor explained things to the patent so that they know what may be the matter with them	3.59	3.73	0.29	0.33
8. The doctor explained what treatment tests or other follow up is going to happen	3.49	3.65	0.32	0.34
9. The doctor gave the patient opportunity to express his/her feelings or ideas in planning treatment tests or follow-up	3.17	3.25	0.51	0.40
10. The doctor gave the patient opportunity to ask questions	3.74	3.61	0.55	0.49
11. The doctor used understandable and non-technical language	3.88	3.98	0.53	0.35
12. The doctor was careful and thorough	3.59	4.00	0.56	0.45
13. The patient feels satisfied with the medical care that he/she received	3.37	3.82	0.53	0.45

^†The scale was reversed during analysis: 5 = strongly disagree to 1 = strongly agree