Table 6.

Questions showing better, worse and the same responses

Problem level reduced (i.e. improvement)	Problem level increased (i.e. worse)	Problem level stayed same
Not shown where to wash, cook, toilet	Not given enough info about cause of illness	Ward and toilets not cleaned by staff
Staff gave conflicting information	Nurses sometimes talked as if I wasn't there	Mothers expected to clean the ward and toilets themselves
Nurse didn't discuss anxieties or fears	Nursing staff unhelpful when asked for medical assistance on the ward	Nurses' answers to questions not clear
Not easy to find someone to talk to about concerns	Not told about medication side effects	Not sufficiently involved in decisions about treatment and care
Not clear who to ask for medical assistance on the ward		Not always treated with respect and dignity
Nurses performed medical tasks poorly		Nursing staff unavailable when needed on the ward
Child not told what was happening when undergoing procedures		Test results not clearly explained
		Staff did not do enough to control pain
		Purpose of medicines not explained