Table 1.

Definitions of Seven Interpersonal Processes-of-Care Short-Form Measures

		Internal Consistency Reliability
		Total Sample	African Americans	English-Speaking Latinos	Spanish-Speaking Latinos	Whites
DOMAIN/Subdomain (# of Items)	Definition: Frequency with Which Doctors …	n=1,664	n=435	n=428	n=383	n=418
Communication
Lack of clarity (2)	Spoke quickly, used complex words	0.66	0.62	0.66	0.63	0.72
Elicited concerns/responded (3)	Let patient say what was important, heard patient's concerns and took them seriously	0.79	0.80	0.78	0.81	0.78
Explained results (2)	Explained results of tests and physical examinations	0.80	0.82	0.80	0.78	0.80
Patient-Centered Decision Making
Decided together (2)	Asked about the patient's preferences for helping decide treatment, worked out treatment plan together	0.74	0.75	0.77	0.74	0.70
Interpersonal Style
Compassionate/respectful (3)	Expressed concern about the patient's feelings, respectful of patient as a person and an equal	0.71	0.75	0.73	0.55	0.79
Discriminated due to race/ethnicity (2)	Patient perceived discrimination or inattentiveness of doctors due to patient's race or ethnicity	0.79	0.84	0.75	0.78	0.68
Disrespectful office staff (4)	Office staff were negative and rude, gave patient a hard time, talked down to patient	0.91	0.89	0.91	0.89	0.91