Table 2.

Last visit responsiveness in percent by public and private in-patient care (n = 633, excluding NGO and other: n = 23)

In-patient care	Total (n = 633)	Public (n = 472)	Private (n = 161)	OR (95% CI)
Age (Mean)	38.9	38.7	39.4	Public = 1.00 Private = 0.99 (0.98–1.05)
Female patient	60.4	63.3	51.7	Public = 1.00 Private = 1.61 (1.49–3.59)*
Education (Mean, range 1–7)	3.9	3.5	5.1	Public = 1.00 Private = 0.40 (0.34–0.48)***
Time to get to facility in minutes	37	42	26	Public = 1.00 Private = 1.02 (1.00–1.03)*
Provider fees (in Rand)	246	44	907	Public = 1.00 Private = 0.99 (0.99–1.00)***
Medicines costs (in Rand)	78	9	299	Public = 1.00 Private = 0.99 (0.98–0.99)***
Tests	32	7	115	Public = 1.00 Private = 0.99 (0.99–1.00)**
Transport	37	41	24	Public = 1.00 Private = 1.00 (0.99–1.01)
Number of people slept in same room (Mean)	5.8	6.6	3.5	Public = 1.00 Private = 1.22 (1.06–1.40)**
Patient satisfaction
1. Traveling time to the health care provider	67.8	61.2	87.5	Public = 1.00 Private = 0.23 (0.14–0.38)***
2. Waiting time	63.3	55.2	87.1	Public = 1.00 Private = 0.18 (0.11–0.31)***
3. Being greeted and talked to respectfully	70.6	63.3	92.0	Public = 1.00 Private = 0.15 (0.08–0.28)***
4. Respect for intimacy during physical examination	77.9	72.1	94.5	Public = 1.00 Private = 0.14 (0.07–0.30)***
5. Clarity of explanations	71.0	63.9	91.7	Public = 1.00 Private = 0.16 (0.08–0.31)***
6. Time for questions	63.0	55.0	86.4	Public = 1.00 Private = 0.19 (0.11–0.33)***
7. Possibility of obtaining information on other types of treatment	61.2	53.4	84.6	Public = 1.00 Private = 0.21 (0.13–0.35)***
8. Participation in treatment decision-making	60.6	50.4	90.6	Public = 1.00 Private = 0.11 (0.06–0.19)***
9. Privacy with health professionals	69.5	62.3	91.0	Public = 1.00 Private = 0.16 (0.09–0.30)***
10. Confidentiality of personal information	76.9	71.3	93.0	Public = 1.00 Private = 0.19 (0.10–0.36)***
11. Freedom to choose health care provider	55.7	45.8	84.4	Public = 1.00 Private = 0.11 (0.09–0.26)***
12. Cleanliness inside the health facility	72.6	65.8	92.6	Public = 1.00 Private = 0.15 (0.08–0.30)***
13. Available space in waiting and examination rooms	67.8	60.0	90.9	Public = 1.00 Private = 0.12 (0.07–0.22)***
14. Satisfactory health care provider skills	93.7	92.3	97.8	Public = 1.00 Private = 0.29 (0.09–0.88)***
15. Adequate equipment	91.8	89.9	97.2	Public = 1.00 Private = 0.26 (0.10–0.72)**
16. Adequate availability of medicines	89.7	87.8	95.3	Public = 1.00 Private = 0.44 (0.22–0.86)*
17. Ease of receiving visitors	73.9	67.1	94.1	Public = 1.00 Private = 0.13 (0.06–0.26)***
18. Ease of staying in contact with outside world	62.4	52.9	90.3	Public = 1.00 Private = 0.12 (0.08–0.88)***
Total mean responsiveness (range 0–18)	12.9	11.7	16.3	Public = 1.00 Private = 0.70 (0.64–0.77)***

***P < .001; **P < .01; *P < .05