Table 5.

Principal component analysis with varimax rotation of health care responsiveness by out-patient and in-patient care (only items loading .40 or more are recorded)

		Out-patient experiences			In-patient experiences
	Frequency (%)	Factor 1	Factor 2	Factor 3	Factor 1	Factor 2	Factor 3	Factor 4
	Out-patient = OP In-patient = IP	Time/Communication/Autonomy	Dignity/Confidentiality/Basic amenities	Health problem solution	Communication/Autonomy/Confidentiality	Time/dignity	Health problem solution	Basic amenities/ support
Traveling time to the health care provider	Time OP = 57.9	.40				.69
Waiting time	IP = 65.6	.49				.76
Being greeted and talked to respectfully	Dignity		.55			.60
Respect for intimacy during physical examination	OP = 71.4 IP = 74.3		.72			.49
Clarity of explanations	Communication	.73			.73
Time for questions	OP = 68.9 IP = 67.0	.80			.77
Possibility of obtaining information on other types of treatment	Autonomy OP = 59.5 IP = 60.9	.79			.76
Participation in treatment decision-making		.80			.70
Privacy with health professionals	Confidentiality		.53		.70
Confidentiality of personal information	OP = 73.6 IP = 73.2		.58		.53
Cleanliness inside the health facility	Quality of basic amenities		.80	.55				.66
Available space in waiting and examination rooms	OP = 68.0 IP = 70.2		.72					.68
Satisfactory health care provider skills	Health problem solution OP = 90.3 IP = 91.7			.78			.85
Adequate equipment				.88			.89
Adequate availability of medicines				.74			.76
Ease of receiving visitors	Support IP = 68.2							.67
Ease of staying in contact with outside world								.49
Summary	OP = 67 IP = 68
Variance (%)		38.6	12.5	7.4	37.1	11.7	8.0	6.2