Table 3.
Patients' satisfaction with their visit as measured by consultation satisfaction questionnaire
| Treatment by
|
Significance | ||
|---|---|---|---|
| General practitioner | Nurse | ||
| Consultation satisfaction questionnaire subscale* | |||
| General satisfaction: | |||
| No of respondents | 657 | 635 | |
| Mean (SD) score | 76.4 (17.8) | 78.6 (16.0) | t=−2.365, P=0.018, 95% CI difference between means −4.07 to −0.38 |
| Professional care: | |||
| No of respondents | 628 | 662 | |
| Mean (SD) score | 76.7 (15.1) | 79.2 (13.4) | t=−3.153, P=0.002, 95% CI difference between means −4.07 to −0.95 |
| Depth of relation: | |||
| No of respondents | 644 | 618 | |
| Mean (SD) score | 64.2 (16.9) | 64.3 (15.7) | t=−0.070, P=0.945, 95% CI difference between means −1.86 to 1.73 |
| Perceived time : | |||
| No of respondents | 666 | 645 | |
| Mean (SD) score | 67.7 (19.3) | 73.3 (16.9) | t=−5.597, P<0.001, 95% CI difference between means −7.58 to −3.65 |
| No (%) patients rated explanation as helpful | 587/662 (87.3) | 596/671 (88.8) | χ2=2.050, P=0.359 |
| No (%) patients rated advice as helpful | 557/664 (83.9) | 582/670 (86.9) | χ2=5.628, P=0.060 |
| No (%) who expressed preference for type of practitioner if returned with same problem | |||
| Prefer to see GP | 308/649 (47.5) | 211/669 (31.5) | χ2=48.268, P<0.001 |
| Prefer to see nurse | 13/649 (2.0) | 50/669 (7.5) | |
| No preference | 328/649 (50.5) | 408/669 (61.0) | |
*
Responses are indexed to provide scores from 0 to 100; most responses are expected to fall within the range of 60-80.