Table 2.

Loadings of principal components of national GP patient survey evaluative items (n = 23) after excluding those sections items not relating to general primary care (bolded items load > 0.3)

	Component
	1	2	3
q1 Getting into the building	0.110	-0.023	0.230
q2 Cleanliness of GP surgery	0.065	0.154	0.332
q4 Helpfulness of receptionists	0.054	0.150	0.597
q5 Getting through on the phone	0.025	0.072	0.623
q14 How feel about how long wait	0.194	0.128	0.496
q17 Satisfaction with opening hours	0.073	0.218	0.575
q20 Last time saw doctor – how good at giving you enough time	0.016	0.768	0.175
q20 Last time saw doctor – how good at asking about your symptoms	0.160	0.852	0.143
q20 Last time saw doctor – how good at listening to you	0.191	0.877	0.135
q20 Last time saw doctor – how good at explaining tests and treatments	0.243	0.780	0.211
q20 Last time saw doctor – how good at involving you in decisions	0.212	0.809	0.214
q20 Last time saw doctor – how good at treating you with care and concern	0.200	0.886	0.192
q20 Last time saw doctor – how good at taking your problems seriously	0.184	0.838	0.214
q23 Getting an appointment with practice nurse	0.235	0.141	0.409
q24 Last time saw practice nurse – how good at giving you enough time	0.694	0.210	0.222
q24 Last time saw practice nurse – how good at asking about your symptoms	0.886	0.279	0.190
q24 Last time saw practice nurse – how good at listening to you	0.926	0.176	0.152
q24 Last time saw practice nurse – how good at explaining tests and treatments	0.913	0.183	0.195
q24 Last time saw practice nurse – how good at involving you in decisions	0.918	0.188	0.211
q24 Last time saw practice nurse – how good at treating you with care and concern	0.940	0.110	0.102
q24 Last time saw practice nurse – how good at taking your problems seriously	0.952	0.132	0.152
q25 Overall quality of care provided by practice nurse	0.836	0.117	0.224
q31 Satisfaction with care at GP surgery	0.342	0.400	0.630