TABLE 1.
Descriptive statistics for the 69 community mental health centres
| Mean | SD | Range | |
| Number of consultations per centre | 10 421 | 6677 | 1995–32 545 |
| Number of inhabitants in catchment area per centre | 48 618 | 30 003 | 9597–175 661 |
| Number of GP respondents per centre | 29.1 | 19.8 | 3–123 |
| Number of patient respondents per clinic | 130.5 | 35.1 | 56–322 |
| GP assessment of outpatient clinicsa (n = 2009) | |||
| Competence (four items) | 54.9 | 7.3 | 40.1–76.0 |
| Discharge letter (three items) | 51.2 | 7.8 | 32.1–73.6 |
| Guidance (three items) | 32.0 | 11.2 | 11.1–62.3 |
| Emergency situations (two items) | 52.5 | 9.3 | 32.4–71.9 |
| Workforce situation (four items) | 45.2 | 9.7 | 25.0–69.7 |
| General satisfaction (one item) | 53.6 | 10.4 | 29.2–80.3 |
| Waiting time for patients (one item) | 34.2 | 11.2 | 6.1–58.3 |
| Contact with centre when needing advice (one item) | 54.4 | 8.3 | 37.5–75.0 |
| Patient assessment of outpatient clinicsa (n = 9001) | |||
| Clinician interaction (six items) | 68.4 | 3.2 | 60.9–75.5 |
| Outcome (three items) | 71.4 | 2.8 | 65.8–79.0 |
| Information (two items) | 60.2 | 4.9 | 51.4–73.4 |
| General satisfaction (one item) | 72.0 | 3.7 | 64.2–79.7 |
| Waiting time (one item) | 63.7 | 6.6 | 36.2–77.5 |
| Contact on telephone (one item) | 72.1 | 5.1 | 60.5–82.1 |
a
Scores 0–100 where 100 represent best possible experiences.