TABLE 3.

Regression analysis of GP and patient satisfaction on aspects of health care variables

Variable	Beta	Significance
GP satisfaction as dependent variablea
Competence scale	0.25	<0.001
Do the clinic reject patients you have referred?	−0.17	<0.001
Do the patients have to wait to get an offer from the clinic?	−0.16	<0.001
Emergency situations scale	0.13	<0.001
Do the clinic take your opinions of the patients situation serious?	0.13	<0.001
Workforce situation scale	0.11	<0.001
Guidance scale	0.05	0.011
Negative episodes with the centre	−0.04	0.014
Discharge letter scale	0.04	0.043
Patient satisfaction as dependent variableb
Clinician interaction scale	0.23	<0.001
Met with politeness and respect at the clinic	0.19	<0.001
Information scale	0.10	<0.001
Not having the desired health professional (versus other patients)	−0.08	<0.001
Outcome scale	0.08	<0.001
Far too few consultations (versus other patients)	−0.08	<0.001
Waiting time	−0.04	<0.001
Improvement potential regarding the clinics cooperation with other public agencies on practical issues (versus other patients)	−0.03	<0.001
Talked down to or offended	−0.03	0.009
Degree to which treatment was enforced	−0.02	0.012
Improvement potential regarding the clinics cooperation with next of kin (versus other patients)	−0.02	0.033

^aAdjusted R₂ = 59%. Excluded variables: contact when needing advice, feedback from centre during treatment of patients and received information about services at the centre.

^bAdjusted R₂ = 38%. Excluded variables: telephone availability to the clinic, improvement potential regarding influence on medication issues and improvement potential regarding information about medication side effects.