Table 3.

Results for each case for obligatory questions asked versus standard, home management and safety net advice provided versus standard, obligatory questions versus all questions asked, and appropriate outcome compared with standard (n=51 calls per case)

Case	Obligatory questions asked among total questions asked			Mean home management and safety net advice provided versus standard		Obligatory questions asked versus standard (%)	Appropriate care advice given versus required advice (%)
	No of questions in standard set	Mean (SD) %		No of items in standard set	Mean (SD) %
1	11	30 (19)		9	36 (21)	47	100
2	10	19 (7)		8	56 (23)	54	96
3	10	21 (10)		8	53 (23)	68	2
4	9	16 (13)		9	26 (13)	36	94
5	9	17 (16)		9	26 (13)	32	22
6	15	24 (14)		5	41 (23)	70	96
7	15	19 (14)		5	43 (23)	73	2
Total		21 (14)			40 (23)	54	58