Table 4.
Results for each out of hours centre for obligatory questions asked versus standard, home management and safety net advice provided versus standard, obligatory questions versus all questions asked, and appropriate outcome compared with standard (n=21 calls per out of hours centre)
| Out of hours centre | Mean (SD) % obligatory questions asked versus standard | Mean (SD) % home management and safety net advice provided versus standard | Mean % obligatory questions asked among total No of questions asked | Appropriate care advice given versus required advice (%) |
|---|---|---|---|---|
| 1 | 16 (13) | 37 (19) | 52 | 43 |
| 2 | 15 (12) | 36 (23) | 50 | 57 |
| 3 | 18 (17) | 36 (31) | 51 | 48 |
| 4 | 19 (11) | 34 (18) | 57 | 48 |
| 5 | 42 (24) | 44 (23) | 59 | 52 |
| 6 | 15 (9) | 40 (26) | 51 | 57 |
| 7 | 23 (15) | 43 (24) | 58 | 62 |
| 8 | 28 (15) | 35 (20) | 57 | 67 |
| 9 | 21 (15) | 36 (23) | 53 | 52 |
| 10 | 19 (10) | 46 (23) | 46 | 57 |
| 11 | 22 (13) | 48 (21) | 65 | 57 |
| 12 | 21 (11) | 44 (21) | 59 | 52 |
| 13 | 16 (12) | 34 (24) | 55 | 57 |
| 14 | 17 (8) | 51 (20) | 50 | 52 |
| 15 | 23 (11) | 45 (20) | 55 | 54 |
| 16 | 17 (9) | 35 (24) | 47 | 52 |
| 17 | 22 (8) | 43 (24) | 59 | 57 |
| Total | 21 (14) | 40 (23) | 54 | 58 |