TABLE 1.
Content Tested | No. of Times Tested for Usability | No. of Times Tested in a Focus Group | Languages Tested |
The 2 types of Medicaid health plans | 9 | 6 | English, Chinese, Spanish |
Who can choose between the 2 types of health plans | 4 | 6 | English, Chinese, Spanish |
County-specific information for each type of health plan | 16 | 9 | English, Chinese, Spanish, ASL |
Consumer costs and billing information for each type of health plan | 6 | 2 | English, Spanish |
Costs and availability of prescription drugs in each type of health plan; drug safety tips | 5 | 3 | English, Spanish |
Doctors and other providers in each type of health plan | 3 | 5 | English, Spanish |
Language and interpretation in each type of health plan | 5 | 3 | English, Chinese, Spanish, ASL |
Disability access in each type of health plan | 3 | 2 | English, Chinese |
Note. ASL = American Sign Language. Testing with consumers was conducted over a 10-month period.