Table 5.
Alpha coefficient | |
---|---|
Access | |
Patient receives all necessary diagnostic procedures within 21 days after his first visit to the specialist | 0.87 |
Patient starts his treatment within 35 days after his first visit to the specialist | |
Follow-up | |
Patient knows which side effects to be aware of at home | 0.78 |
Patient knows which activities are allowed at home | |
Patient knows when to contact the primary care doctor or specialist | |
Communication and respect | |
Specialist shows interest in the patient as a person | |
Patient and family involvement | |
Nurses involve family and friends during care and follow-up | 0.85 |
Specialists involve family and friends during treatment and follow-up | |
Specialists share the decision making with the patient | |
Family and friends have opportunities to ask the specialists questions | |
Family and friends have opportunities to ask the nurses questions | |
Patient has opportunities to ask questions | |
Information | |
Patient receives information on all ten items if applicablea | 0.78 |
Patient receives written information on all applicable itemsa | |
Patient receives clear answers from the specialists | |
Coordination: specialists | |
Patient knows how to reach the specialists | 0.22 |
Patient knows being discussed in a multidisciplinary team of specialists | |
The specialists involved take care of the coordination | |
Coordination: oncology nurse(s) | |
An oncology nurse was present during the bad news consultation | 0.68 |
Patient knows that nurses specialising in oncology exist | |
Patient knows how to reach the oncology nurse | |
Physical support | |
Patient gets support to control physical complaints such as pain, suffocation, nausea, blood coughs, tingling, weight loss and insomnia | |
Emotional support | |
Patient is offered contact with a companion in distress | 0.67 |
Patient is asked about psychological complaints | |
Patient is asked whether has problems with living conditions | |
Specialist asks the patient about possible fear and mental state |
aAim and follow-up of diagnostic procedures, treatment options and pros and cons, treatment option ‘no active therapy’, estimation of possible course of illness, possible loss of weight during treatment and the importance of eating well, options for pain medication, options for anaesthesia in case of operation, opportunities for emotional support, companion in distress, possibility of a second opinion