Table 1:

Surveys of Residents: Likert-scale questions

Question	Possible answers (scale 1 to 5)	Pre-Experience answers	%	Post-Experience answers	%	p*	df
1: How important is the front office staff to the success of your practice?
Not important at all (1)		1	4%	1	4%
Of little importance (2)		0	0%	0	0%
Somewhat important (3)		0	0%	0	0%
Important to its success (4)		1	4%	1	4%
Vital to its success (5)		21	91%	21	91%
Mean		4.8		4.8		1.00	22
2: How important is the front office staff in relation to patient care?
Much less important (1)		1	4%	2	9%
Somewhat less important (2)		0	0%	0	0%
Just as important (3)		2	9%	2	9%
Somewhat more important (4)		0	0%	0	0%
Much more important (5)		19	83%	19	83%
No answer		1	4%	0	0%
Mean		4.6		4.5		0.33	22
3: I feel that the front office staff works:
Not hard at all – they are lazy		2	9%	2	9%
(1)
Less than average (2)		0	0%	1	4%
Average (3)		3	13%	3	13%
Somewhat hard (4)		9	39%	8	35%
Very hard (5)		8	35%	9	39%
No answer		1	4%	0	0%
Mean		4.0		3.9		0.58	22
4: Do you feel that the front office staff is adequately trained?
Not very well trained (1)		5	22%	3	13%
less than average training (2)		0	0%	0	0%
Average amount of training (3)		15	65%	11	48%
More than average training (4)		0	0%	0	0%
Very well trained (5)		3	13%	9	39%
Mean		2.8		3.5		<0.01	22
5: How demanding of a job is it for front office staff?
Not very demanding (1)		3	13%	5	22%
Less than average demanding		0	0%	0	0%
(2)
Average demanding (3)		13	57%	11	48%
More than average demanding		0	0%	0	0%
(4)
Very demanding (5)		7	30%	7	30%
Mean		3.3		3.2		0.33	22
9: Was this experience worthwhile?
Not very worthwhile (1)		4	17%
Less than average worthwhile		0	0%
(2)
Average worthwhile (3)		11	48%
More than average worthwhile		0	0%
(4)
Very worthwhile (5)		8	35%
Mean		3.3		NA