Table 2:

Residents ranking of the relative importance of the following 7 characteristics pre- and post-experience^*

	Mean Rank (order)
Characteristic	Pre-experience	Post-experience
Good communication skills	2.4 (1)	2.6 (1)
Courteous/friendly	2.9 (2)	2.8 (2)
Organized	3.2 (3)	2.9 (3)
Appropriate scheduling of patients	4.3 (4)	4.0 (4)
Respect for the doctor	5.0 (5)	4.8 (5)
Forms relationships with patients	5.4 (6)	5.7 (7)
Facile with computers	5.6 (7)	5.3 (6)

*The residents ranked each characteristic from 1 to 7, where 1 = most important and 7 = least important

N = 22; The Pre- and Post-answers of one vociferously and reluctantly participating resident who numbered the 7 characteristics consecutively (from 1 to 7, without any order) were excluded