Table 3:

Staff Evaluations of Residents and Overall Experience^*

Characteristic	Mean Score†
Promptness	4.3
Eager to learn/participate	4.5
Courtesy in person with patients	4.6
Courtesy over phone with patients	4.4
Asked questions when needed	4.3
Communicated clearly with other staff	4.5
Interacted effectively with other staff	4.7
Team Player	4.6
Good at the computer	4.3
Identified and solved problems	4.5
Improved as the half-day progressed	4.5
Did you enjoy this experience?	4.8

*All characteristics were scored on a Likert scale from 1 to 5, where 1 = poor, 2 = fair, 3 = average, 4 = good, and 5 = excellent; except the final question, where 1 = not at all, 2 = a little, 3 = average, 4 = more than average, 5 = very much

†Mean Scores include one resident who was given all 1's by his/ her precepting Front Office Staff member.