Figure 2.

Preliminary flow diagram of care model. Relevant terms: Telecare: Telephonic advice line accepting incoming calls from patients with medical concerns. Telecare Tuck-In: Service that places outgoing calls to patients (typically at the request of a health care professional, but modified in this instance to follow up on relevant incoming calls by patients). Home care services: Arranges services provided in a patient's home, including any or all of the following services: home physical therapy, home occupational therapy, home safety evaluation, visiting nurse.