Table 1.
Reasons for Telephone Calls
| Reason | Medical Oncology (n = 3,028) | Hematology (n = 2,255) |
|---|---|---|
| Report symptoms | 1,077 | 380 |
| Request test results, laboratory, x-ray, and so on | 414 | 1,074 |
| Plan of care questions/issues | 548 | 756 |
| Change/schedule appointment | 370 | 200 |
| Prescription renewal | 420 | 153 |
| Request medication information | 255 | 338 |
| Request information on test/procedure | 245 | 168 |
| Disability/insurance/record/referral questions | 92 | 59 |
| Permission for dentist/medication | 25 | 18 |
| Call originating with cancer center nurse | 251 | 476 |