TABLE 2.

Instructions given in telephone message by physicians in reformed model and physicians not in a reformed model

	Total sample* % (n) (n=1,102)	In reformed model % (n) (n=891)	Not in reformed model % (n) (n=211)	p value†
Telephone Health Advisory Service (THAS)	45.0 (496)	52.5 (468)	13.3 (28‡)	<0.001
Telehealth Ontario	6.6 (73)	5.8 (52)	10.0 (21)	0.03
Emergency department, urgent care centre or 911	58.6 (646)	59.9 (534)	53.1 (112)	0.07
Walk-in clinic	6.9 (76)	7.2 (64)	5.7 (12)	0.44
Do not use walk-in clinic	1.2 (13)	1.3 (12)	0.5 (1)	0.29
After-hours clinic	27.9 (307)	32.0 (285)	10.4 (22)	<0.001
On-call physician	8.0 (88)	7.0 (62)	12.3 (26)	0.01
Other number – not mentioning any of above	8.2 (90)	7.2 (64)	12.6 (26)	0.01
Only emergency department‡/urgent care/911	14.7 (162)	12.6 (112)	23.7 (50)	<0.001
None of the above	13.9 (153)	11.1 (99)	25.6 (54)	<0.001

^*Some physicians gave multiple options in the message; therefore, the categories are not mutually exclusive.

^†For comparison between physicians in a reformed model and those not in a reformed model

^‡Physicians who were not in a reformed model but whose telephone number matched that of a physician in a reformed model