Reach: the number, proportion, and representativeness of individuals who utilize the MHV PHR |
Increase enrollment of the veteran population served by the MHV program |
• Assess level of awareness in the veteran population and identify effective improvement strategies |
• Characterize users in comparison with the veteran and VA patient populations |
• Identify target populations who can most benefit from use |
Effectiveness: the impact of MHV PHR utilization on users, outcomes, performance, and organizational systems |
Utilize MHV to enhance access to services, improve behavioral and health outcomes, improve quality, increase satisfaction, and enhance system efficiency |
• Validate and extend initial analytic findings from user surveys |
• Examine cohorts of users to evaluate impact on utilization management (access), behavioral and clinical outcomes (quality), cost (value), and satisfaction |
• Identify how MHV can enhance access to services for rural or special populations |
• Evaluate impact on workflow, workload, VA performance measures, and organizational processes |
Adoption: use of the MHV PHR by veterans and their caregivers, healthcare providers, and healthcare teams |
Increase adoption of MHV by veterans, providers, and healthcare teams |
• Elicit perceptions of veteran and provider nonadopters |
• Identify barriers to adoption and develop strategies to address |
• Examine the current authentication process and identify ways to improve |
Increase levels of engagement and activation with MHV among patients and providers |
• Demonstrate clinical utility of MHV components |
• Compare clinical adoption across settings |
• Identify communication and process strategies for integration of MHV within clinical practice |
Implementation: the efforts and costs involved in implementing the MHV Program |
Implement the MHV program nationwide in the most equitable, effective, and efficient manner; enhance program value |
• Examine how to prevent further health disparities by exploring issues of access, health literacy, and computer literacy |
• Evaluate cost/benefit impact of MHV use |
• Identify optimal implementation strategies |
Maintenance: the long-term effects of MHV PHR use and program sustainability |
Utilize MHV to enhance and sustain desirable long-term outcomes |
• Track long-term impacts on targeted outcomes (access, quality, value, satisfaction) |
• Identify effective engagement strategies to support sustained MHV use |
• Explore program enhancements (usability) and expansion (interoperability) |
• Analyze MHV program sustainability |