Skip to main content
. Author manuscript; available in PMC: 2010 Mar 18.
Published in final edited form as: Patient Educ Couns. 2009 Mar 24;77(1):90–96. doi: 10.1016/j.pec.2009.02.010

Table 1.

Modules in the SCOPE CD-ROM.

1. Principles of Effective Communication

  1. Introduction

  2. Open-ended Questions

  3. Reflective Listening

  4. Ask-Tell-Ask

  5. My Examples

  6. Conclusion

  7. Action Steps

 2. Recognizing Empathic Opportunities

  1. Introduction

  2. Examples

  3. Direct Patient Emotion

  4. Indirect Patient Emotion

  5. My Examples

  6. Skills Exercise

  7. Conclusion

  8. Action Steps
3. Responding to Empathic Opportunities

  1. Introduction

  2. Addressing Emotion

  3. Responding to Emotion

  4. Distancing and Blocking

  5. Emotion-handling Skills

  6. My Examples

  7. Wish Statements

  8. Conclusion

  9. Action Steps

 4. Conveying Prognosis

  1. Introduction

  2. Uncertainty

  3. Hope

  4. Ask-Tell-Ask

  5. Clarifying Understanding

  6. Timing

  7. Responding to Emotion

  8. My Examples

  9. Conclusion

  10. Action Steps
5. Responding to Difficult Questions

  1. Introduction

  2. Emotion-handling Skills

  3. Conclusion

 6. Summary