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. Author manuscript; available in PMC: 2010 Mar 18.
Published in final edited form as: Patient Educ Couns. 2009 Mar 24;77(1):90–96. doi: 10.1016/j.pec.2009.02.010

Table 3.

Sample content from goals for changing communications.

1. Check the techniques you will try

  1. Use open-ended questions

  2. Practice reflective listening

  3. Use Ask-Tell-Ask

 2. Write two things you will do in your next clinic session or hospital rounds to help you recognize or elicit empathic opportunities
3. Pick two skills to try out over the next week

  1. Name

  2. Understand

  3. Respect

  4. Support

  5. Explore

  6. Wish Statements

 4. What open-ended questions might you use to find out:

  1. How much patients want to know about the prognosis?

  2. What they already believe about the prognosis