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Patient satisfaction with out of hours service before and after reform. Number (percentage) of respondents to questionnaires sent to random sample of patients contacting the out of hours service in September 1991, September 1992, and January 1995 (response rates were 76%, 75%, 77% respectively)
| Year | Not satisfied | Partly satisfied | Satisfied |
|---|---|---|---|
| Old arrangement | |||
| 1991 (n=465) | 59 (13) | 89 (19) | 317 (68) |
| New arrangement | |||
| 1992 (n=325) | 90 (28) | 71 (22) | 164 (51) |
| 1995 (n=1203) | 230 (19) | 303 (25) | 670 (56) |
