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. 1998 May 30;316(7145):1647–1650. doi: 10.1136/bmj.316.7145.1647

Table.

Patients’ satisfaction with follow up by telephone. Values are numbers (percentages) of 120 resondents

Questions Positive response Negative response No response
Did you receive enough information about the project before being contacted by telephone? 99 (83) 19 (16) 2 (2)
Were you satisfied with the discussion and advice given on the telephone? 108 (90)* 7 (6) 5 (4)
Is follow up by telephone better or worse than clinic follow up?  92 (77) 21 (18) 6 (5)
After follow up by telephone you were sent a clinic appointment. Did you receive this notification? 85 (71) 18 (15) 17 (14)
Would telephone follow up alternated with clinic appointments be acceptable to you? 99 (83) 16 (13) 8 (7)
*

Very satisfied=62, satisfied=46. Better=61, no different=31.