Table 3.

The different ways additional concerns are introduced.

Example		Face-to-face consultation, n (%)	Telephone consultation, n (%)
Patient discloses additional concern in response to additional enquiry by doctor after first problem has been dealt with
Example		7 (28)	1 (20)
D:	[we'll just leave your medicines as they are
P:	[well I thought I'd better let you see
D:	so that's okay . and what's happened with your neuroma then?
	(.)
P:	well . it's fine
Patient announces two concerns in response to opening enquiry by doctor and additional concern is reintroduced by doctor or patient after first problem has been dealt with
Example		6 (24)	–
D:	what can I do for you?
P:	ahm . basically ahm . just wanted to come in for a check-up and I'm also on the last packet of my Microgynon pill
Patient discloses additional concern after first concern has been dealt with
Example		12 (48)	4 (80)
D:	with anything like this . keep an eye on it if there's changes happening there in the skin or on the foot
	(1)
D:	or it's changing just . or anything that happens elsewhere in the body for example let's have another look at it
	(2)
P:	that's . really got nothing to do with it . see that wee bump there?
D:	yeah
P:	I've had that for about 4 years
Total		25	5