Table 3. Number of people indicating satisfaction with different aspects of care before and after the intervention.

		Intervention			Control
		Follow-up			Follow-up
Aspect of satisfaction	Baseline	Agree n	Do not agree n	P-value	Agree n	Do not agree n	P-value
Service delivery
It is easy to get through by phone if you need to	Agree	30	1		38	6
	Disagree	14	0	0.022	8	10	0.231
The reception staff are helpful	Agree	44	1		58	3
	Disagree	1	0	0.654	1	1	0.516
If I feel I need to I can usually see a doctor on the same day	Agree	14	3		16	4
	Disagree	22	6	0.003	9	31	0.230
You are usually seen within 20 min of your appointment time	Agree	36	0		45	4
	Disagree	11	0	0.017	8	8	0.298
The consultation
There is not enough time to discuss your problems with the doctor	Agree	5	13		13	11
	Disagree	3	25	0.014	6	31	0.321
You get good advice about how to keep yourself healthy	Agree	31	0		40	6
	Disagree	12	2	0.005	11	6	0.640
It is sometimes difficult to discuss your concerns with the doctor	Agree	4	16		8	6
	Disagree	3	23	0.011	7	41	0.921
The doctor explains clearly what is wrong	Agree	37	0		51	2
	Disagree	5	1	0.056	7	2	0.046
The doctor examines you thoroughly when necessary	Agree	43	0		54	2
	Disagree	4	0	0.162	4	2	0.310
Sometimes you feel the doctor should listen more to what you say	Agree	4	14		6	7
	Disagree	4	23	0.019	7	40	0.922
The doctor should tell you more about your problem and treatment	Agree	11	14		14	14
	Disagree	1	18	0.008	2	29	0.012
The doctor encourages you to talk about your problem and treatment	Agree	29	0		46	5
	Disagree	13	3	0.014	3	7	0.313
The doctor always prescribes medicine if you need it	Agree	13	2		11	4
	Disagree	24	9	0.001	6	38	0.311
Continuity of care
You see a doctor who knows you well	Agree	18	0		21	3
	Disagree	25	4	<0.001	11	29	0.074
If you need to see a doctor, you have to wait too long for the doctor you want	Agree	5	5		7	5
	Disagree	8	29	0.510	7	41	0.723