Table 2.
Components of the Patient-Rated PCMH Scale
| Component | Items |
|---|---|
| Comprehensive care (from CPCI18) | Handles emergencies |
| Care of almost any medical problem I may have | |
| Go for help with a personal or medical problem | |
| Go for care for an ongoing medical problem such as high blood pressure | |
| Go for a checkup to prevent illness | |
| Coordination of care (from CPCI18) | Keeps track of all my health care |
| Follows up on a problem I’ve had, either at the next visit or by mail, e-mail, or phone | |
| Follows up on my visit to other health care professionals | |
| Helps me interpret my laboratory tests, x-rays, or visits to other doctors | |
| Communicates with other health professionals I see | |
| Access to care (from ACES19) | Help as soon as needed for an illness or injury |
| Appointment for a checkup or routine care as soon as needed | |
| Answer to medical question the same day when calling during regular office hours | |
| Help or advice needed when calling after regular office hours | |
| Personal relationship over time (from CPCI18) | Knows a lot about my family medical history |
| Have been through a lot together | |
| Understands what is important to me regarding my health | |
| Knows my medical history very well | |
| Takes my beliefs and wishes into account in caring for me | |
| Knows whether or not I exercise, eat right, smoke, or drink alcohol | |
| Knows me well as a person (such as hobbies, job, etc) | |
| Global practice experience (new scale20) | I receive the care I want and need when and how I want and need it |
| I am delighted with this practice |
ACES = Ambulatory Care Experience Survey; CPCI = Components of Primary Care Index; PCMH = patient-centered medical home.
Notes: Scores on this scale consisted of the average summed responses of the 23 items in 5 subscales. Cronbach α for the 23-item scale was .92.