Table 3.

Strategies Used to Keep Practices Engaged

Facilitated Practices	Self-Directed Practices
Access to NDP Web site, e-mail listserv	Access to NDP Web site, e-mail listserv
4 NDP on-site learning sessions	1 self-organized retreat
Monthly conference calls, 1 Webinar	Evaluation team presence at retreat
Daily access to facilitator by telephone/e-mail	1 NDP on-site learning session
Facilitator site visits (3–6 total)	Evaluation team site visit (1 total)
Evaluation team site visit (1 total)
Limited access to consultants (national experts)
Discounted HIT and facilitator assistance with implementation
Assistance with practice management (eg, HR, meetings, policies and protocols)
Assistance with financial management (eg, budgets, forecasting, collections)
Assistance with change management (eg, conflict resolution, all-staff retreats, communication, teamwork)
Assistance with personal development (eg, leadership coaching, communication)
Assistance with practice metrics (eg, collection and analysis of own data for improvement)
Evaluation team connection to facilitators

HIT=health information technology; HR=human resources; NDP=National Demonstration Project.