Table 2.

Clinic A Reactions to the Letter^*

Clinic A Patients (n=5)	Clinic A Providers (n=10)
Good, gives important information (2)	“A lay person will think, `Oh my God, I have cancer'” (4)
Makes me a little nervous (1)	Patient maybe too scared to show up for follow-up (1)
Make it warm. Add feelings (1)	If patient can talk to someone (at CIS) and feel less anxious about the follow-up and know what to expect, it might help (1)
Good, direct and short (1)
Probe: Would you be scared when you saw the word `cancer'?	All 10 providers did not like the use of the word cancer in the letter.
Yes - 2
No - 1
Yes but would still call – 3

^*Note: `n' for each thematic response may not add to total `N' since participants may provide more than one response or no response