Table 3.

Clinic B Reactions to the Letter*

Clinic B Patients (n=5)	Clinic B Providers (n=10)
Good. Great. Easy to understand. Straight to the point (4)	Word `cancer' very scary, may discourage patients from calling (5)
Word `cancer' scary, but important (2)	Use `abnormal' instead of positive & `pre-cancerous lesion' instead of cancer (3)
Need to use the word `cancer' `or we'll just blow it off (3)	Word `cancer' may work as fear factor. Encourage patients to take it seriously (2)
Just right, `Can I take it with me?'(1)

• Note: `n' for each thematic response may not add to total `N' since participants may provide more than one response or no response