TABLE 5.

Undjusted and Adjusted Odds Ratios Estimating the Effects of Nurse Burnout and Nurse Work Environment on Patient Satisfaction

	Odds Ratios (95% CI)
	Unadjusted	Adjusted
Emotional exhaustion	0.47* (0.24–0.92)	0.51* (0.30–0.87)
Depersonalization	0.91 (0.45–1.84)	1.21 (0.76–1.91)
Personal accomplishment	2.89** (1.56–5.35)	2.37** (1.37–4.12)
Nurse work environment	2.05** (1.45–3.16)	1.49* (1.06–2.09)

Notes: All estimates are from robust logistic regression models that allow for clustering and the lack of independence of observations within hospital units. Unadjusted estimates are from bivariate models; adjusted estimates are from models that control for patients' sex, age, race, risk factors, and illness severity. The effect of nurse work environment on patient satisfaction was further adjusted by controlling for the effects of the 3 burnout dimensions. Single asterisks indicate effects that are significant at the 0.05 level; double asterisks indicate effects that are significant at the 0.01 level.

CI = Confidence Intent