Table 3.
Scales of the three questionnaires: topics, number of items and reliability (Cronbach's alpha) of the scales
| Somatic care (residents) |
Psychogeriatric care (representatives) |
Homecare (clients) |
||||
|---|---|---|---|---|---|---|
| Scales/themes | Items | α | Items | α | Items | α |
| Care plan and evaluation | 3 | 0.40* | 4 | 0.44* | 5 | 0.55* |
| Shared decision making | 5 | 0.76 | 5 | 0.80 | 7 | 0.80 |
| Communication and information: | ||||||
| - Attitude and courtesy of care providers | 5 | 0.83 | 3 | 0.75 | 5 | 0.78 |
| - Information | 7 | 0.83 | 6 | 0.84 | 6 | 0.83 |
| - Telephone access/communication | - | - | 3 | 0.70 | 5 | 0.83 |
| Physical well-being: | ||||||
| - Body care | 4 | 0.68# | 5 | 0.88 | 2 | 0.71 |
| - Meals | 5 | 0.64# | 4 | 0.70 | - | - |
| Competency and safety of care: | 8 | 0.82 | 9 | 0.89 | 10 | 0.86 |
| - Safety of care§ | 5 | 0.89 | ||||
| - Restraint measures | - | - | 2 | 0.59* | - | - |
| - Reliability of homecare providers | - | - | - | - | 6 | 0.74 |
| Living environment: | ||||||
| - Comfort | 2 | 0.53* | 2 | 0.53* | - | - |
| - Atmosphere | 4 | 0.66# | 4 | 0.73 | - | - |
| - Housing and privacy | 5 | 0.69# | 4 | 0.80 | - | - |
| Participation and autonomy: | ||||||
| Activities | 5 | 0.65# | 3 | 0.80 | 4 | 0.74 |
| Autonomy | 4 | 0.72 | 2 | 0.72 | 8 | 0.74 |
| Mental well-being | 6 | 0.70 | 2 | 0.60# | 5 | 0.64# |
| Safety of living environment | 4 | 0.29* | 2 | 0.54* | 8 | 0.87 |
| Availability and continuity of care: | ||||||
| - Availability of personnel | 5 | 0.74 | 5 | 0.86 | 6 | 0.72 |
| - Waiting time for homecare | - | - | - | - | 3 | 0.76 |
| - Flexibility of homecare | - | - | - | - | 3 | 0.88 |
* no reliable scale (α <0,60), thus item scores should be presented separately (no composite scores)
# scales with an alpha between 0.6 and 0.7 were provisionally accepted, but need to be evaluated in future studies
§ extra items on taking care of the clients' health resulted in a separate scale 'Safety of care' for the Homecare questionnaire