Table 5.
Priorities for quality improvement, based on quality improvement scores* per theme
| Somatic care | Psychogeriatric care | Homecare |
|---|---|---|
| 1. Care plan and evaluation# (1.53) | 1. Safety of living environment# (1.24) | 1. Care plan and evaluation# (0.89) |
| 2. Shared decision making (1.36) | 2. Activities (1.03) | 2. Shared decision making (0.85) |
| 3. Availability of personnel (1.17) | 3. Availability of personnel (0.97) | 3. Activities (0.67) |
| 4. Information (1.10) | 4. Shared decision making (0.95) | 4. Telephone access (0.49) |
| 5. Mental well-being (0.76) | 5. Autonomy (0.91) | 4. Information (0.49) |
| 6. Safety of living environment# (0.71) | 6. Housing and privacy (0.72) | 5. Safety of living environment (0.48) |
| 7. Activities (0.64) | 7. Restraint measures# (0.63) | 6. Safety of care (0.47) |
| 8. Comfort# (0.61) | 8. Care plan and evaluation# (0.59) | 7. Availability of personnel (0.38) |
| 9. Competency and safety of care (0.49) | 9. Atmosphere (0.58) | 8. Waiting time (0.37) |
| 10. Autonomy (0.48) | 10. Information (0.51) | 9. Attitude and courtesy (0.32) |
| 11. Attitude and courtesy (0.47) | 11. Comfort# (0.47) | 10. Flexibility of care (0.30) |
| 12. Meals (0.46) | 12. Competency and safety of care (0.44) | 11. Autonomy (0.28) |
| 13. Body care (0.43) | 13. Mental well-being (0.42) | 12. Mental well-being (0.27) |
| 14. Atmosphere (0.42) | 14. Telephone access (0.42) | 13. Body care (0.24) |
| 15. Housing and privacy (0.35) | 15. Meals (0.35) | 14. Competency of caregivers (0.22) |
| 16. Attitude and courtesy (0.32) | 15. Reliability of care providers (0.13) | |
| 17. Body care (0.22) |
* Improvement scores (0-4) are reported in brackets. These scores are the product of the proportion respondents (0-1) reporting negative experiences ('never/sometimes' or 'no') and the average importance ratings (1-4) on all items underlying the topic.
# As these themes formed no reliable scales, the reported improvement scores should be interpreted carefully.