Table 1.
Website Characteristics
| N | (%) | |
|---|---|---|
| 33 | 100 | |
| General characteristics | ||
| Reviewer information required for review | 20 | (60.6) |
| Fees for patient use | 1 | (3.0) |
| Fees for physician listing | 1 | (3.0) |
| Physician may edit own profile | 27 | (81.8) |
| Patient may edit physician profile | 16 | (48.5) |
| Physician may purchase "enhanced profile" | 14 | (42.4) |
| “Enhanced profile” differentiated | 5 | (15.2) |
| Advertising | 31 | (93.9) |
| Health advertising | 25 | (75.8) |
| Search functions | ||
| Physician name | 31 | (93.9) |
| Sub-specialty | 25 | (75.8) |
| Physician area of clinical expertise | 7 | (21.2) |
| Ailment | 4 | (12.1) |
| State | 31 | (93.9) |
| City | 29 | (87.9) |
| Gender | 3 | (9.1) |
| Language(s) spoken | 2 | (6.1) |
| Geographically limited | 20 | (60.6) |
| Review structure | ||
| General | ||
| Overall rating | 27 | (81.8) |
| Side-by-side comparison | 3 | (9.1) |
| Structured questions available | 29 | (87.9) |
| Written comments available | 30 | (90.9) |
| Physician demographics | ||
| Name | 33 | (100) |
| Address | 29 | (87.9) |
| Phone | 29 | (87.9) |
| Sub-specialty | 28 | (84.8) |
| Physician area of clinical expertise | 9 | (27.3) |
| Hospital affiliation | 9 | (27.3) |
| Education | 13 | (39.4) |
| Residency | 9 | (27.3) |
| Years experience | 10 | (30.3) |
| Licenses/certifications | 12 | (36.4) |
| Publications | 2 | (6.1) |
| Languages spoken | 8 | (24.2) |
| Structured reviews | ||
| Non-clinical | ||
| Availability | 6 | (18.2) |
| Punctuality | 16 | (48.5) |
| Staff characteristics | 12 | (36.4) |
| Costs/billing | 5 | (15.2) |
| Location | 6 | (18.2) |
| Clinical | ||
| Bedside manner | 13 | (39.4) |
| Time with doctor | 6 | (18.2) |
| Correct diagnosis/knowledge | 16 | (48.5) |
| Follow-up | 3 | (9.1) |
| Recommend to others | 7 | (21.2) |
| Communication/education | 10 | (30.3) |
| Shared decision making | 1 | (3.0) |