Table 3.

Family caregivers' quality requirements - ranking of most frequent requirements (≥ 5%)

Users a: Quality requirement (classification b)	Number (%)	Non-users a: Quality requirement (classification b)	Number (%)
Exchanging experiences (P I)	74 (54)	Exchanging experiences (P I)	80 (65)
Communication: listening, candidness, understanding, taking everyone seriously (P II)	34 (25)	Communication: listening, candidness, understanding, taking everyone seriously (P II)	19 (15)
Information & tips (in general) (P I)	22 (16)	Psychological support: encouragement, consolation (P I)	16 (13)
Help & support (in general) (P I)	15 (11)	Information & tips about treating illness, dealing with dementia patients (P I)	12 (10)
Discussion (P I)	15 (11)	Feeling "not alone" (E II)	10 (8)
Psychological support: encouragement, consolation (P I)	14 (10)	Help & support (in general) (P I)	10 (8)
Information & tips about treating illness, dealing with dementia patients (P I)	13 (9)	Information & tips (in general) (P I)	9 (7)
Respite for family caregiver (E II)	9 (7)	Discussion (P I)	9 (7)
Support group meeting always at same time (S I)	8 (6)	Support group with leader (S I)	7 (6)
Feeling "not alone" (E II)	8 (6)	Respite for family caregiver (E II)	7 (6)
Talks by specialists (S I)	7 (5)

^a 164 family caregivers (40.6%) were users; of these 138 supplied details of quality requirements (≙ 100%)

230 family caregivers (56.9%) were non-users; of these 123 supplied details of quality requirements (≙ 100%)

10 family caregivers (2.5%) gave no details about utilisation

^b Classification of quality criteria:

• Structural quality (S):

I. Non-personal factors (S I)

II. Person-related factors (S II)

• Process quality (P):

I. Content aspects of procedure (What is done?) (P I)

II. Formal aspects of procedure (How is it done?) (P II)

• Quality of result (E):

I. Aims concerning dementia patients (E I)

II. Aims concerning family caregivers (E II)