Table 5.

Mean scores on the practice monitor-evaluate scale: Respondents answered the question “Does your practice site use the following methods to monitor and/or evaluate the effectiveness of services/programs it offers?” using a 4-point Likert scale (1 = definitely not or never to 4 = definitely or always).

TYPE OF ACTIVITY OR SCORE	CHC N = 34	FFS AND FHG N = 34	FHN N = 35	HSO N = 31	P VALUE
Surveys of the practice patients	3.9	1.5	1.8	1.9	< .001
Community surveys	3.5	1.5	1.5	1.5	< .001
Feedback from community organizations or community advisory boards	3.5	1.6	1.6	1.8	< .001
Feedback from the practice staff	3.7	3.2	2.9	3.4	< .001
Analysis of local data or vital statistics	3.3	1.7	2.0	2.0	< .001
Systematic evaluations of the practice programs and services provided	3.4	1.7	1.9	2.0	< .001
Community health workers	3.6	1.7	1.6	2.2	< .001
Have a patient on the board of directors or advisory committee	3.6	1.2	1.3	1.3	< .001
Other (please specify)*	2	2	0	1	NA
Overall monitor-evaluate score†	0.85	0.45	0.47	0.53	< .001
Proportion of scores below 0.50	6	65	63	42	< .001
Proportion of practices indicating no activities	3	3	3	0	0.82

CHC—community health centre, FFS—fee for service, FHG—family health group, FHN—family health network, HSO—health service organization, NA—not applicable, STIs—sexually transmitted infections, TB—tuberculosis.

^*Number of practices providing a response.

^†Overall score is the average score normalized (divided by 4).