Table 3.
Median values of the OSS-cam scale for parents' satisfaction.
| Domains (score 1 to 10) | 1 year | 2 year | Wilcoxon paired test | ICC |
|---|---|---|---|---|
| Items (score 1 to 6) | Median (1st - 3rd quartile) | Median (1st - 3rd quartile) | ||
| Service accessibility | 8.0 (7.0 - 8.0) | 8.0 (6.0 - 8.0) | p = 0.91 | 0.85 |
| Route (distance, trip) | 4.0 (4.0 - 5.0) | 3.5 (3.0 - 4.5) | ||
| Administrative procedures | 5.0 (4.0 - 5.0) | 5.0 (3.0 - 5.0) | ||
| Parking facilities | 5.0 (4.0 - 5.0) | 5.0 (4.0 - 5.5) | ||
| Waiting room (comfort, cleanness) | 5.0 (5.0 - 5.0) | 5.0 (4.5 - 5.0) | ||
| Access for persons with disability | 5.0 (4.0 - 5.0) | 5.5 (4.0 - 5.5) | ||
| Information about waiting lists | 5.0 (4.0 - 5.0) | 5.0 (4.5 - 5.0) | ||
| Service environment | 8.0 (7.0 - 9.0) | 8.0 (7.0 - 9.5) | p = 0.90 | 0.81 |
| Areas and furniture | 5.0 (4.5 - 5.0) | 5.0 (4.5 - 5.5) | ||
| Playrooms and games | 5.0 (4.0 - 5.0) | 5.5 (4.0 - 5.5) | ||
| Calmness and silence | 5.0 (5.0 - 5.0) | 4.0 (3.0 - 5.0) | ||
| Materials and tools for treatment | 6.0 (5.0 - 6.0) | 6.0 (5.5 - 6.0) | ||
| No smoking observance | 5.0 (5.0 - 6.0) | 6.0 (5.0 - 6.0) | ||
| Cleanness | 5.0 (5.0 - 5.0) | 5.0 (5.0 - 5.5) | ||
| Working style of the operators | 9.0 (8.0 - 10.0) | 9.0 (8.0 - 9.5) | p = 0.88 | 0.88 |
| Simple language (no technical jargon) | 6.0 (5.0 - 6.0) | 6.0 (5.0 - 6.0) | ||
| On time at appointments | 5.0 (5.0 - 6.0) | 5.0 (4.5 - 6.0) | ||
| Client privacy | 5.0 (5.0 - 6.0) | 5.5 (5.0 - 6.0) | ||
| Listening habits | 6.0 (5.0 - 6.0) | 5.5 (5.0 - 6.0) | ||
| Expertise and professional skills | 6.0 (5.0 - 6.0) | 6.0 (5.0 - 6.0) | ||
| Operator-participant relationship | 6.0 (5.0 - 6.0) | 6.0 (5.0 - 6.0) | ||
| Kindness | 6.0 (5.0 - 6.0) | 5.0 (4.0 - 6.0) | ||
| Service organisation | 8.0 (7.0 - 9.0) | 8.0 (7.0 - 9.0) | p = 0.95 | 0.86 |
| Opening time | 5.0 (5.0 - 5.0) | 4.0 (4.0 - 5.0) | ||
| Information about participant rights | 5.0 (4.0 - 6.0) | 5.0 (4.5 - 6.0) | ||
| Team cooperation | 5.0 (5.0 - 6.0) | 4.5 (4.0 - 6.0) | ||
| Support to the participant's school team | 5.0 (5.0 - 6.0) | 4.5 (4.5 - 5.5) | ||
| Information exchange with other personnel | 5.0 (4.0 - 6.0) | 5.0 (4.0 - 6.0) | ||
| Shortness of waiting times | 5.0 (4.0 - 5.0) | 5.0 (4.0 - 5.0) | ||
| Family participation | 8.0 (7.0 - 9.0) | 8.5 (7.5 - 9.5) | p = 0.86 | 0.91 |
| Information about the participant's clinical status | 5.0 (4.5 - 5.5) | 5.0 (4.5 - 5.5) | ||
| Involvement in operators/school meetings | 5.0 (5.0 - 6.0) | 5.5 (5.0 - 6.0) | ||
| Information about the intervention | 5.0 (4.0 - 6.0) | 5.0 (4.0 - 6.0) | ||
| Involvement in operators/health system relations | 5.0 (4.0 - 6.0) | 5.0 (4.0 - 6.0) | ||
| Feeling of having a say in the matter | 5.0 (4.0 - 5.0) | 5.5 (4.0 - 5.5) | ||
| Information about prognosis | 5.0 (4.0 - 6.0) | 5.0 (4.0 - 6.0) | ||
| Intervention outcome | 8.0 (8.0 - 10.0) | 8.0 (8.0 - 9.5) | p = 0.90 | 0.87 |
| Service help to participant in facing daily problems | 5.0 (5.0 - 6.0) | 5.0 (5.0 - 5.5) | ||
| Feeling confident about "what to do" | 5.0 (5.0 - 6.0) | 5.0 (5.0 - 6.0) | ||
| Service help to participant's quality of life | 5.0 (5.0 - 6.0) | 5.0 (5.0 - 6.0) | ||
| Feeling of not being alone | 5.0 (5.0 - 6.0) | 5.0 (4.5 - 6.0) | ||
| Service help to family in coping with problems | 5.0 (5.0 - 6.0) | 4.5 (4.0 - 5.5) | ||
| Final remarks | ||||
| (1) personal experience with the service | 8.0 (8.0 - 10.0) | 8.5 (8.0 - 10.0) | p = 0.96 | 0.88 |
| (2) will suggest the service to other families | 10.0 (9.0 - 10.0) | 10.0 (9.0 - 10.0) | p = 0.92 | 0.81 |
| (3) expectations have been fullfilled | 9.0 (8.0 - 10.0) | 8.5 (8.0 - 9.5) | p = 0.81 | 0.82 |
Scores for domains range from 1 to 10 (numeric ordinal scale). Scores for items range from 1 to 6 (ordinal scale: 1 = bad; 2 = poor; 3 = insufficient; 4 = sufficient; 5 = good; 6 = excellent.