Table 1.

 Questions and scales used as outcomes in analysis

Variable	Question wording	Scoring
Overall satisfaction	All things considered, how satisfied are you with your practice?	Seven point scale from “completely satisfied” to “completely dissatisfied”
Wait for appointment	Thinking of times when you are willing to see any doctor: how quickly do you usually get seen?	Six point scale from “same day” to “five or more working days,” with additional “does not apply” option.
Access	Scale created from six separate questions24 relating to contacting the practice or making an appointment	Scale from 0 to 100
Communication	Scale created from eight questions24 about patient’s satisfaction with communication with the doctor in today’s consultation	Scale from 0 to 100