Table 4.

Summary of user satisfaction with website content and changes made to the site

Content	Examples of Comments by Adolescents	Examples of Comments by Parents	Subsequent Changes Made to the Site Based on Comments
Completeness: the extent to which the website content contained all desired information	“It’s all here. It’s all on one site. You don’t have to travel for one thing, and then travel for the next thing…It has all the information that you need basically.” (A02F)	“So I think it could possibly be a good one-stop kind of place to go, as opposed to, you know, the times I’ve had to sit down for hours and go to a million different sites looking for different little bits of things.” (P08)	-Participants recommended adding videos of how to do the suggested exercises; however, due to budgetary and time constraints, we were not able to add the exercise videos.
Understandability: the aspects of the content of the website such as readability (reading level), use of plain language, translation of material into French, and explanation of medical terminology	“No, that’s another good thing. They are not huge words that are going to take me forever to look up and then go back on it.” (A09)	“I liked the way things were explained. It was simple and easy to understand.” (P10)	-During the 2nd iterative cycle, French-speaking participants identified some minor grammatical errors in the translation of the English content that were corrected following the second cycle of testing. These minor changes were checked with the bilingual medical expert.
Quality and credibility: the extent to which the participants perceived the content to be accurate and trustworthy	“I find it reassuring that it’s not coming from 1984, and I know that it is current and up to date.” (A06F)	“The volume of credible information in an easy to access package is really impressive. I love that.” (P03)	-No changes were suggested.
Relevance: applicability of the content of the site to the needs of teens with JIA and their caregivers	“Yeah, I think that the stress and the relaxation, I think I would use that a lot because half the time I don’t even know what to do when I am in pain or anything, right?...Right, and I know that when I am stressed out my arthritis does get worse.” (A05F)	“This is bang on, with what we deal with constantly.” (P10)	-No changes were suggested.