Table 3.
The Navigation-Activation Intervention
| Phase 1: Patient Intake | Identify Barriers to Quality Care |
|---|---|
| Transportation | |
| Housing | |
| Insurance | |
| Literacy | |
| Language | |
| Child Care/elder care | |
| Family/Community Supports | |
| Geographic Distance from Health Care | |
| Adequate Health Insurance | |
| Financial Problems | |
| Work Schedule | |
| Medical Communication Concerns | |
| Fear | |
| Comorbid Illnesses | |
| Disability | |
| Perceptions/Beliefs about Treatment | |
| Systems Problems with Scheduling Care | |
| Attitudes toward Providers | |
| Other | |
| Phase 2: Patient Navigation-Activation | Address Barriers |
| Provide Information | |
| Provide Pre-Appointment Coaching | |
| Provide Emotional and Social Support | |
| Provide Appointment Reminders | |
| Link to Resources | |
| Phase 3: Assessment of Intervention | Outcomes |
| Time to Completion of Treatment | |
| Treatment Guideline-Compliant Care | |
| Patient Satisfaction | |
| Patient Knowledge and Self-Efficacy | |