Table 4.

Correlations in Physician Relative Standing (i.e., “rank”) between Mail and Handout Modes

Mail (n=1,444) Handout (n=1,033) Scales/Items	MD-Level Rank Correlations by Mode
Physician Communication Quality	0.78***
Explain things	0.76***
Listen carefully	0.66**
Clear instructions	0.81***
Knowledge of medical history	0.81***
MD respects what patient has to say	0.63*
MD spends enough time with patient	0.62*
Shared Decision Making	0.31
MD gives enough treatment information	0.14
MD asked about treatment preference	0.32
Care Coordination	0.68**
MD talks about medication	0.47
Follow-up on test results	0.79***
Physical Exam	0.11
Thoroughness of MD	0.54*
MD ensures comfort during exam	−0.28
Access to Care	0.85***
Urgent care appointment	0.42
Routine appointment	0.70**
Office calls back	0.43
After hours call back	0.14
Time spent in waiting room	0.94***
Office Staff Quality	0.76***
Helpfulness	0.78***
Courtesy and respect	0.74**
How would you rate your doctor?	0.69**
Would you recommend your doctor?	0.59*

^*p<.05

^**p<.01

^***p<.001.