Table 1.

Mean scale and item scores for experiences with the casualty clinics on a 0-100 scale

Scale/item	N	Mean	SD
Telephone contact	148	80.6	16.4
The questions below are about the person you spoke with on the phone when you called the casualty clinic. Do you feel that this person:
Took you seriously	147	80.3	19.2
Was interested in your problem	148	79.4	19.1
Was understandable	148	84.0	16.0
Was competent	143	79.4	19.5
Doctor services	186	81.9	17.6
The questions below are about the doctor(s) you met at the casualty clinic. Do you feel that he/she:
Took you seriously	187	82.1	20.2
Was interested in your problem	183	80.7	20.8
Was understandable	185	83.9	17.5
Was competent	185	81.1	21.0
Nursing services	153	81.4	16.8
The questions below are about the nurse(s) you met at the casualty clinic. Do you feel that he/she:
Cared for you	151	79.3	20.8
Took you seriously	151	80.8	19.0
Was understandable	152	84.2	15.9
Was competent	152	81.6	17.7
Organization at the clinic	193	64.7	25.6
Did you receive adequate information about how long you might expect to wait until you came in for an examination/treatment?	188	55.5	34.5
Do you think the time you had to wait from you arrived until you came in for an examination/treatment was acceptable?	191	66.2	31.3
Did you get the impression that the casualty clinic was well organized?	192	71.9	22.8
Questions independent of contact type
Do you think you got enough information about your own condition?	215	73.4	23.7
Did you get enough information about the tests and examinations you went through?	165	71.2	26.4
Did you have any unanswered question after the contact with the casualty clinic?	212	71.2	31.1
Do you think that you in any way were incorrect treated by the casualty clinic (after what you are able to evaluate)?	211	91.4	19.8
All in all, are you satisfied with the help you got from the casualty clinic?	223	78.1	21.5