Table 3.
Multivariate linear regression models: association between background variables and the five dependent variables
| Telephone contact (n = 130) | Nursing services -at the casualty clinic(n = 139) | Doctor services -at the casualty clinic (n = 164) | Organization-at the casualty clinic(n = 171) | Global satisfaction(n = 197) | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
| B |
Signifi-cance |
B |
Signifi-cance |
B |
Signifi-cance |
B |
Signifi-cance |
B |
Signifi-cance |
|
| Female (reference: male) |
1.97 |
0.59 |
3.00 |
0.41 |
3.75 |
0.29 |
-1.78 |
0.72 |
-0.14 |
0.34 |
| Age |
0.08 |
0.51 |
0.15 |
0.23 |
0.07 |
0.57 |
0.36 |
0.02 |
0.01 |
0.19 |
| Health status |
-2.30 |
0.10 |
-1.18 |
0.45 |
-1.44 |
0.35 |
-4.42 |
0.04 |
-0.13 |
0.03 |
| Education (reference: primary school) |
||||||||||
| Secondary school |
1.21 |
0.80 |
1.98 |
0.65 |
-2.35 |
0.58 |
2.39 |
0.68 |
0.03 |
0.86 |
| University college/university (1-4 years) |
5.51 |
0.20 |
3.86 |
0.38 |
0.93 |
0.83 |
4.48 |
0.45 |
0.34 |
0.07 |
| University college/university (4 years or more) |
4.11 |
0.46 |
6.85 |
0.20 |
-5.78 |
0.28 |
-0.15 |
0.98 |
0.10 |
0.65 |
| Marital status (reference: married) |
||||||||||
| Cohabitant |
-1.88 |
0.63 |
1.61 |
0.70 |
-0.82 |
0.84 |
1.36 |
0.80 |
-0.08 |
0.62 |
| Living alone |
2.47 |
0.53 |
4.93 |
0.24 |
-0.19 |
0.96 |
-2.40 |
0.67 |
-0.04 |
0.81 |
| Number of times in contact with the out-of-hours service two last years (reference: 1 time) |
||||||||||
| 2 times |
2.26 |
0.60 |
3.28 |
0.45 |
0.20 |
0.96 |
3.15 |
0.58 |
0.18 |
0.29 |
| 3-5 times |
3.06 |
0.46 |
1.72 |
0.69 |
-3.90 |
0.34 |
-5.31 |
0.34 |
0.07 |
0.69 |
| 6-10 times |
0.16 |
0.98 |
4.67 |
0.45 |
-2.41 |
0.69 |
6.36 |
0.44 |
0.04 |
0.87 |
| More than 10 times |
5.12 |
0.45 |
9.49 |
0.17 |
4.38 |
0.55 |
2.30 |
0.82 |
0.43 |
0.18 |
| Extent of urgency (reference: very serious) |
||||||||||
| Serious |
-5.68 |
0.17 |
-4.38 |
0.32 |
-4.21 |
0.35 |
-9.24 |
0.14 |
-0.13 |
0.49 |
| Less serious |
-4.41 |
0.34 |
-8.42 |
0.10 |
-2.28 |
0.65 |
-11.75 |
0.09 |
-0.27 |
0.20 |
| Uncertain about seriousness |
-0.08 |
0.99 |
0.20 |
0.97 |
-1.48 |
0.79 |
-0.05 |
1.00 |
0.10 |
0.66 |
| Respondent group (reference: patients) |
||||||||||
| Cares of children under the age of 16 |
-1.11 |
0.77 |
-7.11 |
0.07 |
-2.40 |
0.55 |
-1.66 |
0.76 |
-0.17 |
0.32 |
| Cares of patients aged 16 or older | -5.13 | 0.36 | -5.39 | 0.43 | -5.21 | 0.46 | -11.05 | 0.27 | -0.23 | 0.37 |
Explained variance (R2 ): Telephone contact (0.077), Nursing services(0.086), Doctor services (0.056), Organization (0.114) and Global satisfaction (0.084).