Table 4.
Multivariate linear regression model: association between background variables, user reported experiences and global satisfaction (n = 154)
| Variable | B | SD | t | Significance |
|---|---|---|---|---|
|
Socio-demographic factors: |
||||
| Female (reference: male) |
-0.13 |
0.09 |
-1.40 |
0.16 |
| Age |
-0.00 |
0.00 |
-0.53 |
0.60 |
| Health status |
-0.00 |
0.04 |
-0.06 |
0.95 |
| Education (reference: primary school) |
||||
| Secondary school |
-0.07 |
0.11 |
-0.61 |
0.54 |
| University college/university (1-4 years) |
0.08 |
0.12 |
0.66 |
0.51 |
| University college/university (4 years or more) |
-0.07 |
0.14 |
-0.54 |
0.59 |
| Marital status (reference: married) |
||||
| Cohabitant |
0.04 |
0.10 |
0.39 |
0.70 |
| Living alone |
-0.24 |
0.11 |
-2.10 |
0.04 |
| Number of times in contact with the out-of-hours service two last years (reference: 1 time) |
||||
| 2 times |
0.06 |
0.11 |
0.59 |
0.56 |
| 3-5 times |
-0.00 |
0.11 |
-0.03 |
0.98 |
| 6-10 times |
-0.00 |
0.15 |
-0.02 |
0.98 |
| More than 10 times |
0.32 |
0.19 |
1.66 |
0.10 |
| Extent of urgency (reference: very serious) |
||||
| Serious |
0.03 |
0.12 |
0.23 |
0.82 |
| Less serious |
-0.22 |
0.14 |
-1.60 |
0.11 |
| Uncertain about seriousness |
0.07 |
0.15 |
0.46 |
0.64 |
| Respondent group (reference: patients) |
||||
| Cares of children under the age of 16 |
-0.09 |
0.11 |
-0.86 |
0.39 |
| Cares of patients aged 16 or older |
0.52 |
0.21 |
2.52 |
0.01 |
|
Patient experiences: |
||||
| Doctor services at the casualty clinic (scale) |
0.02 |
0.00 |
5.19 |
0.00 |
| Organization at the casualty clinic (scale) |
0.01 |
0.00 |
2.51 |
0.01 |
| Information on own condition (item) |
0.14 |
0.07 |
2.16 |
0.03 |
| Enough information on the tests and examinations (item) |
0.11 |
0.06 |
1.86 |
0.07 |
| Unanswered question (item) |
-0.06 |
0.04 |
-1.64 |
0.10 |
| Incorrect treatment (item) | -0.23 | 0.06 | -3.66 | 0.00 |
Explained variance global satisfaction (R2 ): 0.732.